Terms and conditions
Particular Terms and Conditions for Car Rental
1. All drivers must have been in possession of a full EU-valid driving license for a minimum of 1 year. The minimum age of the driver is 21. If you are 75 or over, then you will be required to select an additional supplement. This an obligatory supplement regardless of the type of insurance contracted.
2. Driving license requirements:
Only the following are considered valid driving licenses in Spain:
Those issued in accordance with current Spanish legislation
Those issued by member states of the European Union in accordance with community regulations
Those issued by other countries or those of an international nature that are effectively recognised as valid permissions to drive in Spain.
Young drivers between the ages of 21 years to 24 years: 5 euro per day, minimum 15 euro maximum 70 euro.
Senior Driver, if you are 75 or over: 5 euro per day, minimum 15 euro maximum 70 euro.
3. Payment conditions:
Payment is completed upon collection of your vehicle with Visa, MasterCard or Amex credit card. Payment by debit card or in cash is accepted when the additional insurance has been taken out (the company reserves right). The credit card holder must be the lessee (main driver).
4. The rental prices includes. (Basic rate).
Partial damage cover with excess (CDW) and occupants insurance.
Free cancellations & amendments.
Not charge refuelling service fee.
Unlimited mileage (Vehicles rented to Morocco or Portugal have limited kilometers).
Renting the cars to Morocco includes 300 kms from 1 to 3 days; 250 kms from 4 to 6 days, 150 kms 7 to 20 days and 100 kms for 21 days or more per day.The extra kilometer will be charged at 0.15 euros
Delivery and collection directly at the airport (no shuttle bus).
We are nor brokers.
5. The rental prices does not include:
Insurance excess and damages to: tyres, rims, hubcaps, side mirrors, windows, locks, car interior, blowouts, loss of keys, damage to the clutch, and the bottom of the vehicle.
An additional insurance is available to cover the aforementioned damages at (in the case of not taking out the insurance offered in the previous point, at the time of picking up the vehicle, Transauto rent a car SL reserves the right to charge the Excess amount as a deposit which will be returned to the client at the end of the contract if the vehicle is returned in the same conditions. Otherwise, you will be charged according to the damage up to the amount marked in the attached chart:
Vehicles that are in groups: A, B, C, C1, D have an all risk insurance with 600 euros excess.
The additional insurance to cover the above-mentioned damages and the excess is 12 euros per day with a minimum of 36 euros and a maximum of 240 euros per 28 days rental period. For rentals of 29 days or more, the prices is 8 euros/day.
Vehicles that are in groups: D1, D2, E, F, F1, G, H, H1, H2 have all risk insurance with 900 euros excess. The additional insurance to cover the above-mentioned damages and the excess is 14 euros per day with a minimum of 42 euros and a maximum of 280 euros per 28 days rental period. For rental of 29 days or more, the prices is 10 euros/day.
Tow service prices one-way (only if you choose Basic Rate):
To hire a GPS device, you must pay a security deposit of 90 that will be blocked on your credit card. The return of the vehicle more than 120 minutes over the stated end time of the rental contract will generate a charge of 30.
The reservation does not refer to a specific vehicle (make, model, colour, accessories, etc.) but rather a group of vehicles with similar technical and design characteristics.
If the vehicle receives a fine during the rental period, you will be responsible for full payment of the fine as well as a 20.-euros traffic fine management fee.
If the client returns the vehicle without the relevant papers, after checking the vehicle, an extra fee of 20.-euros will be charged.
Transauto reserves the right to cancel the delivery of the vehicle in case of doubts about the financial capacity of the client, outstanding debts or any serious incidents with Transauto.
General Terms and Conditions for Car Rental
The General Terms and Conditions of Rental given below are a part of the Vehicle Hire Agreement (hereinafter referred to as the Agreement) held between Transauto Rent a Car S.L. with company tax code (CIF) B-29191491 and registered address at Avda. Villarosa 43, 29004 Malaga (hereinafter Transauto) and the Customers whose details appear on page 1 of the Agreement (hereinafter the customers).
Customers receive the rental vehicle described in the rental Agreement in perfect working order, with all its documents, tires, tools and accessories, and undertake to look after them and drive the vehicle in compliance with the Highway Code and the provisions set out in these General Terms and Conditions.
2. Rental Period.
The term of the Agreement is set out on page 1 herein and indicates the date and time on which the vehicle must be returned.
The rental dates are computed in 24-hour periods, counted from the exact time customers rented the vehicle until they return the vehicle, with its keys and documents to Transauto. The courtesy period for returning the vehicle is 120 minutes.
The Agreement may never be for a rental period of more than 89 days.
No refund will be made for the days the vehicle is not used in the event that customers return the vehicle earlier than the date specified in the Agreement.
In the event that the Agreement cannot be extended because no vehicles are available or for any other reason, customers must return the vehicle on the agreed date and time to the agreed Transauto office.
Depending on the terms and conditions in the initial Contract, a new contract may need to be signed when an extension of the rental period is requested. In that case, the new contract invalidates the current Contract.
4. Vehicle return.
Customers must return the hired vehicle in its pre-rental condition, together with all its documents, tyres, tools and accessories, at the place and on the date and time set out in the rental Agreement.
Customers must not change the vehicle"s technical specifications, keys, equipment, tools and/or accessories, or make changes to its external or interior appearance. Otherwise, customers must pay for the expense of returning the vehicle to its pre-rental condition, without detriment to Transauto`s loss-of-income during the period the vehicle is not available for rent because it is being evaluated, and for any other damages sustained by Transauto.
5. Failure to return the vehicle.
Failure to return the vehicle on the date and time set out in the Contract authorizes Transauto to charge customers for each day they use the vehicle after it should have been returned. Transauto will also charge a penalty of 35.-euros for every day of delay to cover the inconvenience caused to Transauto.
Where Transauto`s delivery of the vehicle is delayed by more than 120 minutes after the rental agreement is signed, the customer will be compensated for the same amount. Similarly, returning or abandoning the vehicle in a place other than the one indicated in the Agreement, will entitle Transauto to require customers to pay.
In the event that the vehicle disappears or is not returned, Transauto reserves the right to bring legal action against the customers before the competent authorities with the full weight and consequences of the law.
A unilateral extension of the Agreement by customers will be considered illicit use of the vehicle, in which case the customers will be held liable for any damage to the vehicle.
6. Clients Obligation:
In the event of an accident, customers undertake:
To send Transauto the full details of the third party and any witnesses before forty-eight hours have elapsed, as well as a completed accident report form (Agreed Statement of Facts - DAA) stating the number plate, the name and address of the third party, the circumstances of the collision, a sketch of the accident, the name of the third party`s insurance company and, if possible, the number of the insurance policy. The two drivers involved in the accident must sign the accident report form.
To alert the authority immediately if the guilt of the third party needs to be investigated or if anyone has been injured.
Not to abandon the hired vehicle without taking due measures to safeguard it.
In the event of an act of vandalism, fire, theft or disappearance of the vehicle, customers undertake to notify Transauto of the event immediately and to report it to the authorities, sending a copy of the report to Transauto as soon as possible.
7. Non-Authorized use
It is the customers` duty to use the vehicle with due diligence, in line with its characteristics, and to obey the current Highway Code, avoiding any situation that might cause damage to the vehicle or to third parties.
Likewise, it is the customers` duty not to allow anyone other than those authorized under this vehicle hire agreement to drive the vehicle. Customers are liable for any damage to the vehicle or to third parties arising from a breach of such terms.
Failure to comply with the provisions of these sections will be construed as non-authorized use. Customers are fully liable for damage to the exterior and interior of the vehicle due to non-authorized use, and must pay any expenses incurred as set forth in section 5.
In the event of prosecution, customers must pay for all court costs and lawyers` fees, even if the latters` involvement in the proceedings was not mandatory. Non-authorized use includes, but is not limited to the following cases, given by way of example:
Pushing or towing another vehicle.
Driving in areas not suited to public transport, such as beaches, racetracks, forestry roads, back roads, etc.
Driving on dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.
Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.
They know negligent behavior when the vehicles indicators show an alert that customer state when they sign this agreement.
Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.
The transport of individuals or goods for which the customers receive direct or indirect payment.
Sub-leasing the vehicle.
Using the vehicle for unlawful activities.
Transporting a number of passengers and amount of luggage not authorized for the vehicle concerned.
Manipulation of the milometer. Customers must report any malfunction of the milometer to Transauto immediately.
Transport of luggage or any other item on the vehicle`s roof, even when an adequate luggage rack is used for the purpose.
Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.
Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.
Driving the vehicle when tired, not feeling well and under the influence of alcohol, medicine or drugs.
Using the vehicle to give driving lessons under any circumstance and/or to teach special driving techniques.
Driving against the traffic regulations.
The vehicle is driven by a person who is not authorized to do so in the agreement, as either a customer and/or a supplementary driver.
Driving a hired vehicle beyond the borders of continental Spain, that are not allowed, written permission to do so and the relevant extra insurance has been taken out.
Continued use of the vehicle after the rental period has ended.
Likewise, Transauto reserves the right to charge customers compensation for loss-of-income owing to immobilization of the damaged vehicle. Such compensation will be calculated on the number of days required to repair the vehicle, established by an independent adjuster or, after the vehicle has been repaired, by counting one day for every eight hours of work invested by the garage and used as the base to quantify the daily rate at which the vehicle was hired. The days the vehicle is immobilized count as days the vehicle was not returned on the convened date, and thus the extra €40 per day set out in the preceding clause will also apply.
Any unauthorized use on the part of the customer will entitle Transauto to terminate the Rental Agreement early for breach of contract by the former and, where appropriate, to claim for any damages that may apply in this respect.
8. Joint Liability
Customers and/or authorized additional drivers are jointly liable for the customer`s obligations under this Agreement and the relevant laws that are applicable to same.
9. Theft and loos of personal belongings.
Transauto is not to be held liable for items stolen, forgotten or lost inside the vehicle.
When customers sign the Agreement, they must make a deposit proportional to the rate for the vehicle to ensure compliance with the general and special terms and conditions set out in the Agreement. In the event of an extension to the rental period, the deposit must be increased proportionately to the number of days extended.
The deposit is returned at the end of the rental period after the vehicle has been inspected and compliance with the Agreement`s general and specific terms and conditions has been verified. For that purpose, the deposit may be retained for up to 15 days after the vehicle has been returned.
11. Data protection.
Pursuant to the provisions of current legislation on the protection of personal data, information society services and e-commerce, Transauto hereby informs you that your personal data will be added to a computer file kept by this company, whose registered office is at Avda. Villarosa 43, 29004 Malaga (Spain) for the purpose of managing the services of the hired vehicles and to give you timely information on our own promotions and products and those of third parties either by email or an equivalent method. You may revoke your consent at any time by sending a letter to the address: Avda. Villarosa 43, 29004 Malaga (Spain) or by email to the address email@example.com
Likewise, your data may be disclosed to other companies in the transport and tourist sector who cooperate with Transauto in current and future promotional activities.
Finally, you are hereby informed that you may access, change or cancel your data by sending a letter to Transauto`s Customer Care Department (Dpto. de Atencion al Cliente) at the address given above.
12. Customer care.
For further information, or to send comments, claims or complaints, please address: Transauto, Departamento de Atencion al Cliente, Avda. Villarosa 43, Malaga Tel. (+34) 952 105050.
This agreement is governed by the laws of Spain. Transauto states their intention of resolving any controversies in a friendly manner. Where this is not possible, any controversies between Transauto and the customers will be settled in the courts of the place where the vehicle was hired.
The translations of these general terms and conditions are for information purposes only and are not legally binding. Only the original copy in Spanish is considered legally valid.